A project to understand why customers choose you?
For a new launch or fresh customer acquisition strategy, a review of identity and value proposition is a good starting point. The outcome gives clarity and internal alignment on who you are, the position you can own in the market, what makes you different and how to articulate this.
Inputs – activity
- 360 degree research
- Customer insights
- Partner perspective
- Competitor analysis
- Values and behaviours
Outputs – documented
- Identity
- Market position
- Value proposition
- Brand story
- Tone of voice
- Key messaging